Hawaii Family Physicians

Q: Are you accepting new patients?

A: Yes, we are accepting new patients but it depends on your insurance so call first. (We do not accept new patients with HMSA HPH or HMO)

Q: Where are you located?

A: We are located in Kealakekua, half a mile South of the Kona Community Hospital. Please see our Directions & Maps page for more information.

Q: Which insurance providers do you accept?

A: We accept most of the insurance carriers for residents of Hawaii. Please see our Insurance page for a comprehensive list.

Q: I don't have insurance. Will you still accept me as a patient?

A: Yes. We accept cash, personal checks, and credit cards.

Q: What is your payment policy?

A: If you are self-pay or have a mainland or international insurance, we expect payment in full at the time of service.

Q: When do I pay my co-pay or deductible?

A: All co-pays and deductibles are to be paid before seeing the doctor.

Q: How do I know how much my deductible is?

A: Please call your insurance company (number on the back of your card) to verify before seeing the doctor.

Q: What if I change my address or phone?

A: Please update us as soon as possible if you change your address, phone or any insurance company information.

Q: What if I can't find my insurance card, can I still be a new patient?

A: We need some verification from your insurance company with your subscriber ID number. Ask for a fax sent to us @ 808-323-0012.